Contact Us

We're here to help with any questions about our social gaming platform

General Inquiries

[email protected]

Responsible Gaming

[email protected]

Response Time

Within 24-48 hours

Send Us a Message

Please fill out the form below and we'll get back to you as soon as possible.

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Thank you for contacting us. We've sent a confirmation to your email and will respond within 24-48 hours.

Frequently Asked Questions

Do I need to pay to play games?

No, all games on CoolSpinJoy are completely free-to-play using virtual credits only.

Is this platform a real money casino?

No, CoolSpinJoy is a social entertainment platform only. We do not offer real money gambling.

How do I reset my password?

Use the "Forgot Password" link on the login page to receive password reset instructions.

Can I play without creating an account?

Yes, demo games are available without registration. An account is only needed for social features.

Customer Support

Our support team is available Monday to Friday, 9am-6pm GMT to assist with any platform questions or technical issues.

Legal Inquiries

For legal matters, partnership opportunities, or press inquiries, please contact [email protected]

International

CoolSpinJoy is a global platform available in multiple languages. Our support team can assist in English, Spanish, and German.

Safety & Responsible Gaming

If you have concerns about gaming habits or need information about responsible gaming resources, please contact our dedicated safety team at [email protected]. We're committed to promoting healthy entertainment.